Shipping policy
Thank you for ordering from EMP Nutrition. Here is how delivery works.
1. Where we ship and rates
| Zone | Below the threshold | Free shipping |
|---|---|---|
| France, Belgium, Germany, Spain, United Kingdom | €4.99 | on orders from €50 |
| United States, Canada | $6.99 | on orders from $50 |
The exact shipping cost is shown at checkout, before you place your order.
2. Delivery times
- France: 1 to 3 business days.
- United States: 3 to 5 business days.
- Other countries: the estimated delivery time is shown at checkout.
These times are estimates and may be longer during busy periods (holidays, sales) or because of events outside our control.
3. Delivery options
Depending on your address, you can choose home delivery or a pickup point at checkout.
4. Tracking
Once your parcel has shipped, you can follow it from the Track your order page.
5. Subscriptions
Each subscription delivery is a separate order: the same rates and free-shipping threshold apply to every shipment.
6. Damaged, lost or wrong parcels
If your parcel arrives damaged or you receive the wrong product, contact us within 72 hours of delivery at empwrous@gmail.com with your order number and photos. Return and refund conditions are explained in our refund policy.
7. Delivery address
Please check your address before placing your order. To change it, contact us as soon as possible at empwrous@gmail.com.
